Quality Policy

Basic Philosophy

Tokai Denki Co., Ltd. is a seller of electrical wire, switches and other electronics-related components, silicon, fluororesins and other chemical products, and rare earth magnets, sintered metals and other inorganic products. We ensure products conform to requirements and continuously improve the effectiveness of the quality management system while performing our function as a trading company and improving customer satisfaction.

Basic Policy

1. Aiming to improve customer satisfaction

  1. We aim to continuously improve our quality management system and remain of service to our customers.
  2. We are always working to understand our customers’ needs as we search for products that conform to their requirements, look for solutions to their issues, and deliver the information and products that provide them with complete satisfaction.

2. Complying with the quality management system

  1. All employees comply with matters prescribed by the company’s quality management system.
  2. We periodically confirm effective operation of these defined systems, including where they exist at our suppliers and external affiliated factories.
  3. We periodically review the effectiveness of our quality policy and quality objectives.

Quality Objectives

  1. We will fully understand and comprehend our customer’s needs as we coordinate the three-way partnership between our customers, our suppliers and ourselves. We will provide information and products that provide our customers with complete satisfaction, while also working to improve those satisfaction levels.
  2. We will reliably implement our quality management system while aiming for a culture that causes no downstream or upstream conflict. We will continually improve ourselves, improve our ability to meet deadlines, and reduce the number of customer complaints.

To ensure compliance of all employees with this statement, division heads familiarize themselves with and actively implement the quality management system, while all employees are kept informed through policy cards and display of the statement in each division. External announcements are also made.

Environmental Policy

Basic Philosophy

Tokai Denki Co., Ltd. understands the irreplaceable nature of our planet; that we have a responsibility to the global environment to conduct sustainable activities that maintain the health of all living organisms, and a responsibility to future generations to pass on a healthy planet.

We understand that our business activities are intertwined with the global environment, so we aim for a state of coexistence with nature and environmental conservation through the activities of all our employees to protect the global environment and resources in line with our environmental management system.

Policy

We are sellers of electrical wire, switches and other electronics-related components, silicon, fluororesins and other chemical products, and rare earth magnets, sintered metals and other inorganic products, yet some of these products are placing a burden on the environment. In the course of our business activities, natural resources and energy are consumed and general waste is generated. These are the things that are impacting our environment. As part of our environmental conservation activities, we aim to accurately perceive this environmental impact and to build an environmental management system to ensure the reliability of implementation and outcomes. We focus on the following statements to achieve continual improvement while setting and reviewing environmental targets and objectives.

  1. We will actively promote the use of environmental products designed to solve issues for our customers.
  2. We will recycle paper and other raw materials, and conduct resource-saving activities.
  3. We will efficiently use energy, and reduce consumption.
  4. We will reduce waste volumes.

We observe relevant laws and ordinances and our own requirements, and conduct thorough environmental education for our employees as we strive to prevent environmental pollution.

This environmental policy has been documented, all employees are kept informed through policy cards, and external announcements are made.